All About Brand Advocates and Social Marketing
Reports

Download: The Business Case For Brand Advocacy

Your enthusiastic customers (AKA “Brand Advocates”) are a powerful and inexpensive customer acquisition machine. We estimate that each energized Advocate gets three new customers for your business. Depending on the number of your Advocates and your customers’ the lifetime value, this may be worth several millions of dollars. And since you don’t need to pay authentic Advocates, the cost of acquiring customers via advocacy is dramatically less – about 50 percent less in many cases – compared to traditional marketing programs like paid media advertising.

Download this whitepaper to determine:

  • Will a brand advocacy program help us make money? And/or…
  • Will a brand advocacy program help us save money?
  • How does the business case for this program compare to other programs? 

 

Do you know who’s sponsoring the 2012 Summer Olympics in London? According to AdAge.com, it’s statistically understandable if you don’t. A survey by Toluna Global Omnibus found that many consumers are unable to correctly state who sponsors The Olympics.

Out of the 1,034 U.S. Consumers surveyed…

  • 19% incorrectly identified Burger King as an Olympic sponsor vs. the 40% who correctly identified McDonald’s as a sponsor.
  • 28% incorrectly identified Pepsi as an Olympic sponsor vs. the 47% who correctly identified Coca-Cola as a sponsor.
  • 37% incorrectly identified Nike as an Olympic sponsor vs. the 24% who correctly identified Adidas as a sponsor.

In the eyes of an Ad Man (I’ve been watching MadMen recently) this data is not impressive. Not only do brand advertisements fail to stick in consumers’ heads, many consumers think that brand competitors are in fact sponsoring The Olympics. Adidas must be pissed.

Attaching your name to The Olympics is expensive. AdAge reports that Adidas spent £100 million ($156,570,000) on its Olympic Marketing in the last four years, part of which gave Adidas exclusive marketing rights within the United Kingdom. Why should Adidas waste their money if when asked who sponsors The Olympics, more consumers say Nike?

Marketers are spending money in all the wrong places. Instead, brands should invest in finding and activating their most effective salespeople- their Brand Advocates. In an earlier ZuberRants postRob Fuggetta breaks down what a brand could achieve through an advocacy program instead of investing $3 Million in a 30-sec Super Bowl ad. We’re talking 2 million energized Advocates, 10 million authentic recommendations, and a 10X ROA (Return on Advocacy).

Adidas, I encourage you to put more eggs in the Advocacy basket. Because let’s face it, consumers don’t trust brands, they trust their friends.

-Beau Cowan, Marketing Coordinator, Zuberance

Industry experts and social media influencers who have thousands of blog subscribers or Twitter followers may seem attractive to marketers. However, many companies have an untapped digital gold mine: their most satisfied customers AKA Brand Advocates. Advocates are defined by their genuine enthusiasm for brands versus the measure of their social following (which could indeed be large as well). By leveraging their authentic passion, brands can amplify positive Word of Mouth, increase engagement, and drive leads and sales.

eMarketer just published an article and report, “Brand Advocates Scaling Social Media Word of Mouth” which highlights key characteristics and motivations of Brand Advocates including research from a recent Zuberance brand advocacy study.

Here are some of the key characteristics of Brand Advocates from the report:

Brand Advocates recommend products and services, and do so frequently.

Brand Advocates educate other consumers.

Brand Advocates want to share their positive brand experiences to help others (vs getting rewards or discounts)

Brand Advocates are influenced by social media.

It’s clear that Brand Advocates are an influential and powerful marketing force. While creating a brand advocacy strategy, marketers need to ask themselves one question: What do you want your Advocates to do for you? Check out 7 ways to leverage your Brand Advocates here.

-Cara Fuggetta, Marketing Manager, Zuberance

Dear Brands,

Consumers don’t trust you.

Sincerely,

The truth.

OK, maybe that’s a little dramatic, but a new study by Nielsen found that consumers are indeed losing faith in paid media and looking to their friends for brand recommendations more than ever before.

  • 92% of consumers around the world say they trust earned media (recommendations from friends and family) above all other forms of advertising, an increase of 18% since 2007.
  • 70% trust online consumer reviews, an increase of 15%.
  • Less than half of consumers trust TV, magazine, and newspaper ads, which is a 25% decline from previous studies.

(Click on the image to enlarge.)

With the rise of social media and third party review sites, everyone has a voice these days. Even my Grandma told me she wrote a Yelp review of her local Hometown Buffet (she gave it 5/5 stars of course). It is now crucial that brands get their Advocates to venture out on the social web and recommend on their behalf.

Check out these success stories of companies empowering their Advocates:

To learn more about leveraging your trusted and influential Brand Advocates, download “Turning Fans and Followers into Brand Advocates.”

Research Report: Three Surprising Facts About Brand Advocates- DOWNLOAD NOW

In the social media era, power has shifted from advertising’s Mad Men to millions of trusted Brand Advocates. Their recommendations drive trillions of dollars of purchase decisions for everything from cars to computers, fish tacos to fitness memberships, software to smart phones. Amplified by social media, Brand Advocates’ recommendations collectively reach millions of people on social networks, shopping sites, blogs, online communities, and elsewhere online.

A new study sponsored by Zuberance has revealed three surprising findings about Brand Advocates. Download the report to learn more.

Make sure to register for our webinar where Zuberance Founder/CEO, Rob Fuggetta, will present these findings and the implications for marketers. Register Now!

Are you more of an Infographic person? We’ve turned the findings into an Infographic as well! Check it out here.

Download: Word of Mouth Marketing for Restaurants

How to Harness the Power of Word of Mouth and Brand Advocates to Boost Sales and Ratings

Word of Mouth marketing has been called the most powerful form of restaurant marketing. Forward-thinking restaurant marketers are boosting positive Word of Mouth by finding and activating their enthusiastic customers (AKA “Brand Advocates.”) Take Rubio’s Fresh Mexican Grill: In only a few months, Rubio’s has identified 52,000+ Advocates and energized them to share 60,000 offers to their social networks, plus rate and review their local Rubio’s on Yelp. Download the whitepaper to learn how you can find and activate your Brand Advocates to recommend your restaurant, driving sales and boost ratings.

Download this white paper and learn:

  • How to increase customer visits and drive sales
  • How to boost online ratings and reviews on Yelp
  • Ways to combat negative Word of Mouth
  • Real world case study featuring Rubio’s Fresh Mexican Grill

Brand Advocates – consumers and business buyers who frequently recommend brands and products without being paid – are highly trusted and influential. Their recommendations drive trillions of dollars of purchase decisions for everything from cars to computers, fish tacos to fitness memberships, software to smart phones. Now, a new study sponsored by Zuberance has revealed three surprising findings about Brand Advocates.

This study provides further evidence about the power and influence of Brand Advocates.The message in the data is clear for B2C and B2B marketers: find and activate your Advocates now to generate more recommendations, referrals, and revenues.

Download the full report here.

Don’t miss our March 21 webinar: Founder/CEO of Zuberance, Rob Fuggetta, will present the findings from “Three Surprising Facts About Brand Advocates” and share the implications for marketers. Click here to register.

(Click here to view the Infographic in your browser.)

Market research firm, Gleanster, recently released a report called, “Deep Dive: How Top Performers Leverage Social Networking to Mobilize Brand Advocacy.” The report explores some of the strategies, tactics, and tools currently being implemented by Top Performers in their online customer advocacy programs.

Gleanster highlights that consumers are naturally inclined to share their experiences with a product or service, and they’ve been participating with company Facebook pages and Twitter accounts for some time now. But truly leveraging the enthusiasm of your most active supporters- moving them to influence others- takes more than a basic social media ccount. True brand advocacy programs allow companies to identify and motivate their most ardent fans while providing insights and systems that work at scale.

A few key takeaways:

  • Brand advocacy programs effectively drive new customer acquisition, ultimately resulting in higher sales.
  • Companies need to make sharing recommendations as easy and convenient as possible, and also make it possible for Advocates to disseminate their recommendations across multiple networks in one well swoop.
  • Brand advocacy programs can provide companies with important insights into the wants and needs- both met and unmet- of their most satisfied customers. These insights can help drive new product development as well as new loyalty programs and other initiatives that focus on enhancing the overall customer experience.

Download “How Top Performers Leverage Social Networking to Mobilize Brand Advocacy” now.

-Cara Fuggetta, Marketing Manager, Zuberance

Hungry for resources on brand advocacy, word of mouth marketing, and social media? Well you’re in luck! We just launched our new resources page. Check out some of the featured content:

Whitepapers

Webinars

Case Studies

Stats on Brand Advocates

  • An Army of Brand Advocates- There are more than 60 million Brand Advocates in the US and billions worldwide, creating a virtual Army of Advocates.
  • The Power of Brand Advocates- 92% of consumers trust “recommendations from people I know.” Only 37% trust search engine ads, and just 24% trust online banner ads.
  • Brand Advocacy by Demographic- 50% of women with social network profiles purchased products because of information they got from friends or companies on social networking sites.

Videos

Panel discussions and key takeaways from past events

Visit the Brand Advocacy Resources Library

-Cara Fuggetta, Marketing Manager, Zuberance

Download: Turn Your Customers into a Powerful Marketing Force

If you’re like lots of companies, you have a very valuable marketing resource just going to waste: Brand Advocates. They’re your most passionate and influential customers. They’re already recommending your products- with no incentive. Can you imagine what they’d do if you were working with them?

This report covers Word of Mouth Marketing success stories in various industries including:

  • Travel and Hospitality
  • Software
  • Health and Fitness
  • Consumer Electronics
  • Restaurants and Casual Dining

Download the Case Study to learn how:

  • Chili’s energized their Advocates to share over 320,000 offers with their social networks.
  • Club One Fitness yielded a 9X ROI through their Advocates’ recommendations.
  • A leading consumer electronics company increased their star ratings on Amazon from 2.5 to 4.1.

-Cara Fuggetta, Marketing Manager, Zuberance

shadow